Contact

Need help with something specific? Send us a message and a team member will get back to you shortly.

Contact - Saasplex X Webflow Template
Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.
FAQs

Frequently Asked Questions

What is Prescripta?

Prescripta is patient-management software purpose-built for the prescription lifecycle. It gives your team real-time visibility into every patient, refill, shipment, and reminder—so no refill is missed and no revenue is left on the table. It fits alongside your EHR to automate the operational “last mile” from prescribing to delivery and follow-up, tightening adherence and cash flow.

Does Prescripta support e-prescribing (including controlled substances)?

es. Prescripta supports modern e-prescribing, and for controlled substances (EPCS) we implement two-factor authentication, identity proofing, and tamper-resistant transmission that align with DEA rules. That reduces fraud/diversion risk and speeds legitimate fills—all inside your standard prescribing flow.

What patient-engagement tools are included?

Two-way SMS, email, templated campaigns, and a patient portal for refills, payments, and shipping preferences. Messages can be automated by rules (refill due, card expiring, shipment exception) or sent 1:1 by staff. You get audit trails and role-based controls so outreach is compliant and accountable.

How is Prescripta different from an EHR or practice-management system?

EHRs document care; practice-management tools run schedules and billing. Prescripta is the patient-management and prescription-operations layer: outreach, e-prescribing workflows, delivery tracking, payment nudges, and adherence automation. We integrate with the EHR you already use, so clinicians keep charting in the EHR while Prescripta automates the downstream logistics. (Think: fewer phone calls, fewer faxes, more on-time refills.)

Does Prescripta offer automated delivery tracking for prescription shipments?

Yes. Prescripta’s Shipping & Delivery module auto-pulls tracking updates from supported carriers, surfaces status inside the patient profile, and sends proactive SMS/email notifications (e.g., “out for delivery,” “delivered,” “exception”). If a delivery fails, Prescripta opens a task, retries outreach, and can reship based on your rules. This answers the search intent behind “which software offers automated delivery tracking for prescription shipments” directly on your site while keeping the copy brand-appropriate.

How does Prescripta keep PHI secure and HIPAA-aligned?

Security is built in: enforced MFA, least-privilege roles, field-level audit logs, encrypted data in transit and at rest, and BAAs for covered entities. Our safeguards map to HIPAA’s administrative, physical, and technical requirements; we track evolving guidance so your program stays aligned as regulations update.